Returns & Refund Policy
Returns
We want you to love your Winglet and travel accessories! If it isn't the right fit, we're happy to help.
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- Unused and in the same condition you received it
- With the original tags attached
- In its original packaging
To start a return, please email support@unrattledco.com with:
- Your order number
- The email address used to place your order
- A brief reason for your return
If your return is approved, we'll email you a prepaid return shipping label along with instructions for sending your item back.
Once we receive and inspect your return, your refund will be processed to your original payment method within 7-10 business days.
Because the Winglet is a baby product, all returned items are carefully inspected. Returns that show signs of use, including hair, stains, odors, tears, or missing tags, cannot be accepted for safety reasons. If your return does not meet our return requirements, it will be shipped back to you at your expense.
To help protect your Winglet during transit, please:
- Secure the hook-and-loop (Velcro) straps together.
- Pack the Winglet inside the original shipping bag whenever possible.
Exchanges
Once your return package has been scanned by USPS or FedEx using the prepaid return label we provide, we'll automatically begin processing your exchange. You'll receive an email confirmation when your replacement order has been placed.
Damaged or Defective Items
If your order arrives damaged or you believe you've received a defective product, please contact us as soon as possible at support@unrattledco.com. We'll work quickly to make it right.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After that time, your order may already be in processing or have shipped, and we may no longer be able to cancel it. If you need assistance, please contact us as soon as possible and we'll do our best to help.
Privacy
Your privacy matters to us. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.
Contact Us
Have a question? We're always happy to help.
Email us anytime at support@unrattledco.com.
Thank you for choosing UNRATTLED! We truly appreciate your support and are honored to be a small part of your family's adventures. We're here to help make parenting on the go a little easier and a lot less rattled.
